Shipping
Shipping is calculated based on the weight and size of items and the shipping location. The cost of shipping is viewable when you add an item to the cart and enter your address. If you purchase more than one item the actual shipping cost is sometimes less than the calculator shows (we always refund any overages), please contact us at info@newwavepool.shop if you'd like an estimate.
Local pickup and in-person shopping in Montreal
If you live in Montreal you can pick up your items in person to avoid any shipping costs. In addition, local shoppers can save money by purchasing in-person (either cash or e-transfer); we pass the payment processing savings on to you. Just write us at info@newwavepool.shop if you have any questions or you can book an appointment here.
Discount shipping options
In addition to the calculated shipping services available in our checkout, we can ship by a variety of discount courier services. If you're interested in lower-cost (but slower) shipping, just write us (info@newwavepool.shop) and we'll be happy to check prices for you. The savings can be quite significant for heavier items.
Returns
Please contact info@newwavepool.shop if you need to return your order. We accept returns within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Consumable items like film and batteries cannot be returned if used. You will be responsible for paying for your own shipping costs for returning your item. Once your return is received, a refund will be applied to your original method of payment.
Guarantee
We offer a full 30 day guarantee for our cameras and other items! If you have an issue with any purchase, please contact info@newwavepool.shop and we'll be happy to help.
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